Contact Us

A strong service request contains enough information to identify the appliance and reproduce the fault without requiring the homeowner to disassemble anything.

Information to Send

Service location: city or ZIP code.

Appliance type: refrigerator, freezer, dishwasher, washer, dryer, laundry center, range, wall oven, cooktop, microwave, ice maker, wine cooler, dehumidifier or room air conditioner.

Complete model number: copy the entire rating-label string including suffixes.

Serial number: useful when available.

Exact symptom: describe what should happen and what happens instead.

Error code: preserve every character exactly as displayed.

Timing: note the cycle stage or operating condition when the fault appears.

Recent changes: power outage, appliance movement, plumbing, filter change, vent modification, remodeling or previous repair.

Access Details

For condos, gated properties, high-rises, hillside homes, stacked laundry or integrated appliances, share details that affect normal access. Clear ordinary items around the appliance, but do not remove cabinetry, unstack laundry equipment or pull heavy built-in units out simply to prepare.

Photos & Video

A clear photo of the model/serial label and error display can prevent transcription mistakes. Short photos or video of intermittent leakage, frost, noise or control behavior can also preserve evidence that may disappear before the visit.

Safety Before the Appointment

For active water leaks, shut off the relevant water supply when it can be done safely. For smoke, electrical arcing, gas odor, uncontrolled heating or repeated breaker trips, stop using the appliance.

Protect refrigerated food if cabinet temperatures are rising. Do not continue resetting a warming refrigerator simply to clear an alarm.

Service

Submitting a request is for appliance diagnosis. Do not represent this form as an official Frigidaire manufacturer or warranty channel unless that relationship has been separately verified.